FAQ
Last-minute questions and doubts before booking or before departure?
Here you will find the most frequently asked questions and maybe just the answer to what you need!
1) Is the tourist tax included?
All quotations do not include tourist tax, which amounts to € 2.00 per day per person over the age of 14, applied up to a maximum of 7 consecutive nights (subject to municipal changes).
2) How can I confirm my reservation?
The reservation is subject to a new room availability check. If the room is still available to confirm, a deposit will be required.
3) What are the hotel's conditions in case of cancellation?
- up to 1 month before arrival the deposit will be returned.
- from 1 month to 10 days before arrival the deposit will be reused for another stay of your choice and according to our availability also for next year.
- After this date the deposit will be forfeited.
We have an insurance that returns the deposit up to the day before arrival in case of illness (with medical certificate), which costs 5% on the total amount of the booked stay. If you are interested, just let us know and we will send you the documentation to sign when you make your reservation.
4) At what time can I check in and check out?
The rooms will be handed over by 1.30 p.m. on the day of arrival and lunch (12.15 p.m.-1.30 p.m.) is included. They shall be vacated by 10 a.m. on the day of departure. Flats will be handed over by 3 p.m. on the day of arrival and must be vacated by 9 a.m. on the day of departure.
5) Are animals accepted?
The four-legged friends of small size are welcome in our Residence. The hotel does not accept them. The only rule is that they are not allowed in the common areas: in the dining room, the swimming pool, the garden and the hotel lobby.
Dogs are also welcome at our partner beach, but there is an extra charge. For better organisation we ask you to let us know in advance if you would like to take your dog with you under the umbrella.
6) Where can I leave my car?
The garage is located in the hotel, and parking is also available. The hotel is located in the ZTL zone, which is active from 8 p.m. to 6 a.m.; if passing by car during this time slot, you must inform reception to authorise your vehicle to pass by using a paper pass, so as not to incur fines.
7) Can I enter and leave the hotel when I want?
The Continental is open 24 hours a day with a night watchman.